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FAQ

CBT and TravelUVA contact information

Procedure for using CBT's Lowest Price Guarantee if you find a cheaper fare online compared to Concur

Policy on staying at an Airbnb, VRBO, or other alternative lodging

Information on the security features protecting your personal information in TravelUVA/Concur

How to choose a seat in TravelUVA/Concur

The official answer is no. However, some of our travel vendors offer discounts to employees for personal travel.

How to update your name in TravelUVA/Concur

Airline policy on name changes

Recommendations on mixing airlines

How to book travel for a non-employee

How to book a group flight through TravelUVA

Information on government rates that UVA employees qualify for

How to book a conference hotel through TravelUVA

Procedures for booking a travel companion in Concur

How to change a reservation in TravelUVA/Concur

How to cancel a booking in TravelUVA/Concur

CBT agent booking fees

How to book more than one passenger in TravelUVA/Concur

How to manage stored credit cards in TravelUVA/Concur

Guidance for purchasing refundable vs. non-refundable airline tickets