To achieve transformation, our future-state processes need to move beyond “lift and shift,” where we merely improve the automation of a transaction. As you’re examining processes, think about the future-state considerations below:
- Minimize waste→(What’s really necessary?)
- Create uninterrupted flow→(How can we keep the process moving?)
- Leverage value-added activity→(What do the end users care about?)
- Error-proof→(How might we eliminate the potential for mistakes?)
- Question assumptions→(Why are we doing it this way now?)
- Achieve the desired results→(What is the ultimate goal of this process?)