BOA Transaction Details & Declines

T&E Card transaction details and declines can be reviewed using Bank of America’s platforms: Global Card Access and Works.

  • Bank of America's Global Card Access offers a quick, user-friendly interface for viewing processed card transactions. Cardholders can also access their account on-the-go using the BOA Global Card Access mobile app.
  • Bank of America's Works provides more detailed transaction information, including the ability to view declined transactions and the associated decline codes. To access Works, sign in to Global Card Access, then select “Works” at the top left of the page.
     

Detailed instructions to review posted and declined transactions are below.

Global Card Access

Log into Global Card Access

  • Global Card Access link: https://spacardportal.works.com/gar/login
  • Cardholders must first select “Register a Card” to create an account with a unique login name/password.
  • Select “Forgot ID/Password” if needed to restore login information. 


Download the Global Card Access App (optional)

  • Google Play (Android)
  • Apple App Store (iOS): Search for “BofA Global Card Access” 


View T&E Card Transactions & Declines in Global Card Access

  • Select “Transactions” in the top bar.
  • To view transactions from previous billing cycles, use the drop-down arrow next to “Current Transactions.” The billing cycle runs from the 16th of each month to the 15th of the next.
  • If a card transaction is declined, it will not be viewable in Global Card Access. Cardholders should either contact Bank of America using the phone number on the back of their card or review the decline details in Works. Bank of America contact information is included below. 
     
Works

Access Bank of America Works


View T&E Card Transactions and Declines in Works

  • Card Authorization Log: Recent T&E Card transactions for the current billing cycle (which runs from the 16th of each month to the 15th of the next) can be quickly viewed in the Card Authorization Log within BOA Works. Click the drop-down arrow next to the card number (labeled “Account ID”). Then select “View Auth Log.” This log shows real-time authorizations, including approved and declined transactions.
    • An authorized charge that is not completed by the vendor or a declined charge will remain on the Authorization Log for 5-7 days. After that time, the transaction will either post to the account or drop off the log if it was not finalized.
    • See instructions for how to view your Card Authorization Log in Works.
  • Posted Transactions: To view both current and past transactions, select “Expenses – Transactions” from the top navigation bar on the Works webpage. Select individual transactions to view additional details, including vendor information.
  • Transactions Not Visible in Authorization Log or Posted Transactions: If a transaction is not visible in either the Card Authorization Log or the Posted Transactions, it has not reached Bank of America for authorization. Common causes include:
  • Incorrect Billing Information: The billing address or phone number entered may not match the cardholder’s information on file, causing the transaction to be declined. Use the Active Cardholder Search to verify the correct billing address and phone number before retrying the transaction.
  • Vendor Issues: Technical errors, timeouts, or incorrect merchant setup may prevent the transaction from being submitted for authorization. Contact the vendor directly to confirm whether the payment was processed or if there was an issue on their end.


Declined Codes and Reasons in the Works Card Authorization Log

Declined transactions will include a decline reason code, which helps identify the issue. When viewing transactions in the cardholder’s Card Authorization Log in Works, the “Decline Reason” will appear to the right of each declined transaction. Below is a list of common decline codes and their explanations.

  • “DECLINED BY SCORE 1” - “TIERED WATCH LEVEL 6”
    • The transaction has been declined for suspected fraud. Call the BOA Fraud Department 1-866-500-8262.
    • Common causes include fraud and making consecutive purchases from the same vendor or for the same dollar amount.
    • See Also: Fraud, Dispute Charge, Replacement Card
  • “Bank to Bank Move”
    • Verify if the card being used matches the last four digits of the card number shown on the account. The old card number will not work if that card has been canceled. Discard the canceled card and use the new card instead.
    • If you were not anticipating a new card replacement, contact [email protected]. Cards may be replaced for various reasons including being compromised or expired.
  • “Not Enough Available Money “
  • “REVERSAL”
    • If the transaction  shows as REVERSAL, it can be caused by entering payment information that does not match the cardholder's billing information or an issue with the vendor’s payment processor.
    • The cardholder should first view their card’s billing address and phone number using the Active Cardholder Search and then attempt to re-run the payment using the correct billing information.
    • If the issue persists, contact the vendor directly. They can often process the payment directly over the phone or identify the payment issue.
  • “ACTIVATION”
    • The card has not been successfully activated. Activate Card then try to make the purchase again. 
       

 

 

Contacts 

 

Bank of America

  • Contact Bank of America using the number on the back of the card (888-449-2273) for assistance. 
    • Cardholders may be asked to provide their Verification ID.
      • For cards issued before June 25, 2026, the Verification ID is the 9-digit Employee ID. 
      • For cards issued on or after June 25, 2026, the Verification ID is 29999 + the last 4 digits of the Employee ID. 
      • Employees can view their Employee ID in Workday or on the back of their University ID.
    • The cardholder’s billing address can be viewed on the T&E Card Request homepage in Workday or in BOA Works, accessed through Global Card Access. The phone number associated with the cardholder's account can be viewed in Global Card Access.
      • To view the billing information in Works, select the drop-down next to the “Account ID” and select “View Full Details.” Next select “Address”. 
        • *Note, Works is still the correct place to view billing information. Global Card Access holds the cardholder’s mobile phone number for notifications, rather than their billing information. 
           

Bank of America Fraud Department

  • If suspected fraud occurs on your T&E Card, Bank of America may:
    • Proactively decline the transaction
    • Place the card on hold
    • Send an email to the cardholder requesting verification
  • Contact Bank of America’s Fraud Department at 1-866-500-8262 to review the transaction.
    • If the transaction is legitimate, BOA will lift the hold, allowing the transaction to go through.
    • If the transaction is fraudulent, follow UVA’s guidance on the Fraud, Dispute Charge, Replacement Card page to report and manage the charge appropriately.
       

See Also: Bank of America Resources

 

Payments & Expensing
T&E Card