Fraud, Dispute Charge, Replacement Card

Contact the BOA Fraud Department at 866-500-8262 to review the recent card transactions to identify the fraudulent charges. The verification code to speak with them is the cardholder's University ID (the nine-digit number on the back of the University ID card and in Workday).

Fraudulent charges on the T&E Card must still be submitted in Workday within 30 days. A receipt is not required if one was not provided. Please select one of these options:

1. If you are able to promptly receive a credit, please submit the T&E Card transaction and the credit on the same report. This will reflect the credit and charge that took place, balancing to $0. Choose as Expense Item that does not require itemization
2. If waiting for the credit will result in the expense being submitted late (past 30 days), please submit the charge and credit on separate reports, Include comments explaining that this is a fraudulent charge and you are awaiting the credit. Select the same work tags for both reports. Choose an Expense Item that does not require itemization.

See Also: BOA Works: Transaction Details & Declines

If there is an unidentified transaction on your T&E Card, first contact the vendor to dispute the charge.

To initiate a dispute that cannot be resolved with the vendor, please call the BOA Dispute Department* at 855-521-1795. 

If you believe the charge is fraudulent, please call the BOA Fraud Department* at 866-500-8262.

*When contacting BOA, the verification code needed to speak with them is the cardholder's University ID (the nine-digit number on the back of the University ID card and in Workday).

If a T&E Card has been lost or stolen, the cardholder must complete the following:

1. Contact the BOA Fraud Department at 866-500-8262 to order a replacement card and to review the recent card transactions to identify any fraudulent charges. The verification code to speak with them is the cardholder's University ID (the nine-digit number on the back of the University ID card and in Workday).
2. Submit any fraudulent charges in Workday. See Fraudulent Transactions above.

Once the cardholder receives the confirmation email that their T&E Card Application was processed, they should allow at least 10 days for the card to be delivered. They can check the Active Cardholder Search to verify the address where the card was delivered. If the delivery address is on UVA Grounds, please first check with UVA Mail Services. If the card cannot be located, the cardholder can submit the T&E Card Change Request Form to order a replacement T&E Card. The cardholder will have the option to have the card sent to their home address and/or request 2-3 day expedited delivery.

Expiring T&E Card replacements are sent to the card’s billing address in the middle of the month prior to the card expiration month. For example, if the card expires in June the replacement is sent in mid-May. The cardholder can view the Active Cardholder Search to verify their card’s billing address. If the department’s address is not correct or the card needs to be delivered to an alternate address, the cardholder can submit a T&E Card Change Request Form to provide a corrected/alternate address.