A continuous improvement mindset truly transforms a culture when it is embraced in a day-to-day basis. It requires intentional reflection and a willingness to adjust based on new information.
- Positives - What’s working well?
- Objections - What’s not working well?
- What else might be considered?
- Enhancements - What would make the positives even better?
- Remedies - What would make objections better?
Example: Let’s apply this model to some recent stakeholder feedback we’ve received about how to have a productive meeting:
- Positives: Glad to be invited/included in the meeting; feel like my feedback matters
- Objections: Hard to stay focused (especially remotely) when we’re just talked at during the meeting
- What else? We’re all distracted with Return to Grounds and the COVID environment
- Enhancements: Keep inviting the key stakeholders AND ask their opinion/feedback more often
- Remedies: Fewer meetings; focused with specific objectives; always a discussion opportunity