This Quick Reference Guide (QRG) is designed to walk a Customer Billing Specialist, Customer Contract Specialist, or Accounts Receivable Specialist through the process of managing the document delivery options in Workday. After a created customer has been approved, you will be prompted to setup document delivery if needed. If the customer wants to receive statements via mail, this process is not necessary. If your customer wants to receive statements or invoices via email, you will need to setup the document delivery options. Once your customer contacts have been been added, you can begin to edit the document delivery options. This is the same process used to edit document delivery options.