- Who is affected in this phase? This transition only applies to vendors already enrolled in Bank of America Paymode with other clients.
- Do I need to take action? No, UVA and Bank of America will handle the transition. If any updates are needed, Bank of America or Bottomline (BoA’s partner) will reach out to you directly.
- Will there be any delays in payment? No, payments will continue as usual.
- What about vendors not yet using Paymode? Future phases will include additional vendors, and updates will be provided as the transition progresses.
- Who do I contact with questions about Paymode? For questions related to Paymode, please contact Bottomline Member Services:
- Phone: 1-877-443-6944
- Email: memberservices@paymode-x.com
- Is there more than one type of Paymode membership? Yes, Paymode offers two types of memberships detailed below. Since you are already enrolled, UVA will transition you to the one you’ve already signed up for:
- Paymode Basic (Free Membership) – This option provides essential payment tracking features, including email notifications, online access to audited payment details, and a payment tracker.
- Paymode Premium (Paid Membership) – In addition to Basic features, Premium offers enhanced services such as detailed remittance reports (Excel, CSV, CTX), a mobile app for payment tracking, online payment status requests, and tools to analyze vendor payments.
April 8, 2025, 4:45 pm: The T&E Card Change Request form is failing intermittently. We are working with ITS to address the issue. In the meantime, please send us an email with the information the form requests to askfinance@virginia.edu