The maximum surcharge allowed by Visa on T&E Card purchases is 3%. Effective April 15, 2023, Visa reduced the permissible merchant surcharge to the lower of: (a) the actual rate charged to the merchant by Visa, or (b) 3%. This is valid nationwide. If you see that you were charged more than 3% on a transaction, please email vcf@visa.com and include the following information:
- Name
- Title/Dept.
- Date
- Contact Email
- Telephone Number
- Transaction Date
- Transaction amount (in USD)
- Merchant Name
- Merchant Address
- Check the description of the complaint most applicable
- Transaction Receipt (Check yes or no)
- Identify any supporting documents (emails, invoices, etc.)
- Number of pages
- Explanation of the complaint