TravelUVA Booking Platform Upgrade FAQs- June 2024
TravelUVA and Christopherson Business Travel are migrating to a new booking platform.
This means untraveled itineraries booked in Concur Travel prior to June 28, 2024 will not be accessible online for changes and may show an alert showing no segments in the itinerary.
More information is provided below.
- How long will the TravelUVA/Concur system be unavailable?
Concur will be unavailable for one day on Friday, June 28, 2024. If you need to book travel or modify an existing reservation on this day, please contact Christopherson Business Travel at 844-488-2228 or UVA@CBTravel.com and an advisor will assist you. Booking fees apply.
Concur will be available again on June 29th.
- How do I view a booking that I made prior to June 28th, 2024?
Travelers can view upcoming and past bookings travel bookings in AirPortal under the My Trips section. Booking details will not be visible in Concur and you may see an alert showing no segments in the itinerary.
Travel Assistants will not be able to view details of upcoming or past trips they booked for travelers. If you need a copy of an itinerary after June 28th, please email Travel@virginia.edu.
- How do I change or cancel a booking that I made prior to June 28th, 2024?
To cancel or make changes to any trips booked before June 28, 2024, please contact Christopherson Business Travel at 844-488-2228 or UVA@CBTravel.com and an advisor will assist you. Booking fees apply.
All bookings made after June 28th, 2024 can be viewed and modified in Concur.
- Can I make changes in Concur if the booking was made on June 29, 2024 or later?
Yes, any bookings made on June 29th or later can be viewed and modified in Concur as normal.
- Will I still be able to view my unused ticket credits in Concur?
Yes, travelers can still view their unused ticket credits in Concur.
- Will my unused ticket credit from before June 28, 2024 still be automatically applied to my new booking?
Yes, the original traveler or their travel assistant may book a new ticket in Concur for the original traveler on the same airline as the credit and the credit will be automatically applied after you complete your purchase.
- Note: There may be a $15 fee when an unused ticket is applied to a new booking in Concur as a CBT quality control agent will assist with completing this transaction.
Please email Travel@virginia.edu with any questions.
