As I mentioned in my recent update to you, our stakeholders, our team has been organizing and prioritizing our workload, pinpointing the issues causing the most pain and getting solutions in place as quickly as possible. I'm pleased to let you know today that we've put one of those solutions in place. Because of the difficulties with our optical character recognition (OCR) provider, we're bringing invoice processing back in-house. This requires us to staff up and train that staff so that your vendors' invoices will be processed correctly and quickly.
We'll continue to consider long-term solutions for invoice processing at UVA, but this step should have positive implications for our vendors. We're working closely with AskFinance to make sure they can answer vendor questions that may arise, so feel free to send your vendors directly to them.
There has been no change to the email vendors use for invoice submission, and we have adjusted the physical address on POs.
Know that while this affects many UVA vendors, some areas in UVAWise, OPS, Facilities Management, the Library, Law Library, the Bookstore, and Cavalier Computers, have special arrangements outside of normal operations that will continue to function as normal. If you have any questions, please feel free to contact us at email@example.com.
I look forward to updating you further both on this issue as it evolves and on other solutions we're working on, with your continued partnership at the top of our minds!