Cancel a trip online:
- Once logged into AirPortal via Launch TravelUVA, click Book Travel - Book/Manage Online Trips in the left-side menu to access the Concur online booking tool.
- From the Trip List:
- Choose the trip from the Trip List under the Travel tab.
- On the far right of the relevant trip, click the three dots and select Cancel Trip.
- You will be asked to confirm the cancellation. Click Confirm Cancel.
- From the Home page:
- Select the itinerary from the Trips section.
- In the upper-right corner of the page, click Cancel Trip.
- You will be asked to confirm the cancellation. Click Confirm Cancel.
Flights:
If the canceled reservation includes air travel, you will be provided the ticket number for future reference. That number will also be stored in Concur, and you will be reminded of any applicable unused ticket credits the next time you log in to book travel (the credit may take up to 24 hours to appear).
You must cancel air travel prior to flight departure to retain the ticket credit. Most airlines allow unused ticket credits to be reused for up to one year from the original ticket issue date, subject to any applicable change fees. If you are unable to access Concur or CBT to cancel your reservation, contact the airline directly prior to departure to retain the credit.
Note: If airfare is canceled within 24 hours of booking, many airlines allow cancellation without penalty, and charges are typically refunded to the original form of payment.
Cancel a trip with a CBT Advisor:
Contact a CBT Advisor for assistance in canceling a reservation.
CBT Advisor Team: M-F, 8am-8pm ET | 844-488-2228 | [email protected]
The itinerary may not be automatically removed from your Trip List in Concur. To remove the canceled itinerary from the Trip List, click the three dots on the far right of the relevant itinerary and select Cancel Trip. Click Confirm Cancel.
See Also:
How do I change a reservation after it has been booked?