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| Process Improvement begins with Listening |
The Payroll team has been meeting with departments across the University to gather insights on payroll costing and accounting adjustments. So far, they’ve connected with nearly 20 departments, and the response has been overwhelmingly positive—teams appreciate being included in conversations about the process improvements.
This listening tour was launched as part of the GL Integrity Project, with payroll costing and accounting adjustments identified as key focus areas. Rather than making process changes or launching training initiatives without input, the Payroll team wanted to hear directly from those who work with these processes daily. By understanding challenges firsthand, they can better determine whether improvements should come from system functionality, additional training, or process refinements.
With feedback in hand, the team is now exploring potential solutions—whether that means leveraging Workday’s existing capabilities, streamlining workflows, or offering targeted training on Grounds. Since Workday’s implementation, this marks the first in-depth review of payroll processes post-go-live, making it a critical opportunity to assess what’s working well and where enhancements are needed.
A huge thank you to the departments that participated—your input is invaluable! Leading this effort are Victoria Peprah-Asante and Joel Kreider, who will continue synthesizing feedback and guiding next steps.
Stay tuned for updates as the team works toward meaningful improvements in payroll processes.