How do I cancel a reservation?

To cancel a trip entirely, choose the trip from the 'Trip Library' under the Travel Tab or select the itinerary from the 'My Trips' section on the landing page. On the right-hand side of the page click the 'Cancel Trip' link. You will be given a warning that you are about to cancel the trip. Click 'OK'. You will be given the ticket number for future reference. That number will also be logged in Concur and you will be reminded that there is a travel credit the next time you log in to book travel for that traveler.

*Note: You must cancel air travel prior to the flight departure in order to retain the flight credit. Most airlines will allow you to reuse the credit for up to one year from the date of ticket issuance with a change fee. If you are not able to get to Concur or CBT to cancel the ticket, please do so directly with the airline to retain the credit.

*Note: If you contact the full service travel agency (CBT) to cancel the reservation, the itinerary is not automatically removed from the Upcoming Travel section on the Concur Home travel page.

To remove the canceled itinerary from the Upcoming Travel section:

  1. In the Upcoming Travel section, select the appropriate itinerary
  2. Click Cancel Trip.