Resources

WD-How do you pay a research participant if the individual is an employee?
Instructions for how to pay employees a human subject payment
What does the “registration status” of my supplier’s registration in PaymentWorks mean?
Description of registration statuses in PaymentWorks
What does the “account status” of my supplier’s registration in PaymentWorks mean?
Description of account statuses in PaymentWorks
What does the “invitation status” of my supplier’s registration in PaymentWorks mean?
Description of invitation statuses in PaymentWorks
My supplier needs their business information updated in PaymentWorks. Who do I contact?
How to update a supplier's information in PaymentWorks
Why am I being asked to register in PaymentWorks?
Reasons we are asking you to register
UVA has always paid us at Net30 or Net20 with no fee. How do we keep these terms?
Information on why payment terms have changed
What should I expect when I choose ACH/Direct Deposit 1.5% Net15?
Process of selecting direct deposit payment option
What is the “1.5%” in the Net15 ACH/Direct Deposit payment option?
Information about Net15 payment option
Supplier & Non-Supplier Registration with UVA
Information for departments and suppliers in registering with PaymentWorks as a supplier for the University of Virginia.
Can I Send a Wire Transfer
How do I submit a wire request? With the implementation of Workday Financials, schools and departments can no longer request wire payments. The payment type is now determined by how the supplier is set up through PaymentWorks. If your department is working with a Supplier, please have the supplier enroll in PaymentWorks for ACH payments.
Paymode FAQ for UVA Departments
  • Do UVA departments need to take any action? No, there is no change to how UVA departments initiate payments. This transition only impacts how payments are processed on the vendor side.
  • Will this affect payment processing times? No, payments will continue to be processed as usual.
  • What if a vendor asks me about this transition?
Paymode FAQ for Vendors

Paymode FAQ for Vendors

1. Why is UVA transitioning away from PaymentWorks ACH?
UVA is moving to Bank of America’s Paymode ACH and ePayables to streamline payment processes, reduce fees, and improve efficiency.


2. What are my payment options?
You may be eligible for Paymode (Basic or Premium tiers) or ePayables. Most vendors will enroll in Paymode with Net 30 terms.

PaymentWorks: Troubleshooting FAQs

This Quick Reference Guide (QRG) is designed to answer some potential questions that may arise during the PaymentWorks registration process.

UVAFST_QRG_TroubleShootingFAQs_Final_0.pdf222.63 KB
How do I tell which registration form to use in PaymentWorks (individual or supplier)?

This form describes how to tell which registration form to use in PaymentWorks when inviting an entity to register

Individual vs supplierpdf.pdf148.56 KB
How do I find if a company or person is registered in PaymentWorks?

This resource explains how to search for a supplier or person in PaymentWorks

How to Find if a company or person is registered.pdf188.78 KB
Can I add documentation to the Account Certification after it’s been submitted?

No – you cannot add attachments or notes to the Account Certification after it’s been submitted.

My supplier cannot accept the new payment terms/terms and conditions. What should I do?
Action to take if a supplier doesn't accept UVA's payment terms
I believe my supplier is eligible for reduced ACH (.5%Net15). What should I do?
How to confirm a supplier's eligibility for reduced ACH payment terms
My supplier needs the PaymentWorks invitation to be resent. What should I do?
How to re-send a PaymentWorks invitation