The report Details for Account Certification can help.
In Workday, type Details for Account Certification in the global search. Select the Worktags that match your Account Certification. This will give you a report with all the details. You can export to Excel. Pro tip: Keep the Details for Account Certification open in Workday to drill into transactions you need more information on.
This FAQ contains frequently asked questions pertaining to Match Exceptions. Use the table of contents below to control + click to go directly to that question and answer. For step-by-step guidance on how to find and address a match exception, review the Match Exception Investigation and Correction QRG. For details and updates on spend issues, refer to the Action Plan to Address Spend Issues page.
It generally takes 2-4 business days for the credit card payments fully process and get to Bank of America.
If you do not see the transaction right away, you will likely see it in a few days. If after 5 business days, you still are not seeing the Ad Hoc Bank Transactions, you can reach out to askfinance@virginia.edu.
See – How does the process work for revenue that comes in through the Merchant Account? FAQ for more information
The process for getting revenue into the University starts with a point-of-sale system. When a transaction is started in a point-of-sale system, that system contacts a payment processor to verify the payment. The payment processor is Elavon. When the payment processor is contacted about a payment, they check with the credit card company to confirm the payment. The credit card companies respond with an “approve” or “deny” message, which is sent back to the point-of-sale system. This process only takes a few seconds.
We had to embed an approval step as part of the Preparer workflow so that we could ensure separation of duties should someone inadvertently be identified as both the Preparer and the Approver. In Workday world, a “Review” step (which is what allows for the Preparer to note variances, etc.) is not considered a formal approval so we had to insert that automated step to ensure systematic controls. You do not have to take action. The Account Certification is now sitting with the Approver. The visual below helps clarify this.
The Workday FIN Security FAQ covers frequently asked questions surrounding Workday Finance Security.
