Brief updated by COGR February 2025.
Resources
Updated by COGR in December 2024.
Use the following form for any Recharge Centers up to 100 Services.
Use the following Rate Development Template for any Recharge Centers with up to 15 Services. For any Recharge Centers up to 100 Services, use the following link to the additional template:
ISP stands for Internal Service Provider. ISP is a UVA department/unit providing goods or services to internal customers such as faculty, staff, students, and other departments.
ISD stands for Internal Service Delivery. ISD is a Workday transaction that records critical information related to the item(s) that an ISP provides to a requester. When approved, it generates revenue/recovery for the ISP and expense for the requester.
Internal Service Delivery - Update or Edit Existing Catalog Item (Video Demonstration)
Internal Service Delivery - Add A Catalog Item (Video Demonstration)
This document reviews the procedure for Requesting Changes to Capital Equipment.
Attached is the ISP and Internal Catalog Request Template
Merchant Account transactions get batched together at the end of the day for each device, so you will not see the individual transactions or details on your Ad Hoc Bank Transaction.
Credit Card Transaction online
The process for getting revenue into the University starts with a point-of-sale system. When a transaction is started in a point-of-sale system, that system contacts a payment processor to verify the payment. The payment processor is Elavon. When the payment processor is contacted about a payment, they check with the credit card company to confirm the payment. The credit card companies respond with an “approve” or “deny” message, which is sent back to the point-of-sale system. This process only takes a few seconds.
- Any agreement or contract to process or receive revenue from payment card activity by members of the University, University-related community or Medical Center requires prior approval. See policies at FIN-037: Governance and Compliance Requirements for Payment Card Activities for the University and Medical Center Policy 0335: Use of Payment Cards at the Medical Center.
- Any unit anticipating NEW revenue from any source, directly or indirectly, must have prior approval for new Revenue Generating Activity.
This Quick Reference Guide (QRG) is designed to walk an Internal Service Delivery Data Entry Specialist through the process of editing an existing catalog item in Workday. By the end of this QRG, you will be able to successfully edit existing Internal Service Provider (ISP) Catalog Items in your catalog in Workday.
This Quick Reference Guide (QRG) is designed to walk an Internal Service Delivery Data Entry Specialist through the process of creating a new catalog item in Workday. By the end of this QRG, you will be able to successfully add Internal Service Provider (ISP) Catalog Items to your catalog in Workday.
These slides cover the ISP setup process, internal service delivery, updating and editing existing catalogue items, and reporting capabilities for ISD functionality.
If you need to complete the training for a security role, take the self-paced course in Workday Learning.
This procedure describes documentation on how departments should process requests for new revenue generating services and activities. It also states how often such services and activities will be reviewed and what criteria govern the review.
This document outlines the accounting procedures to be used by Recharge Centers. Recharge Centers are ongoing activities that provide goods or services to University departments, sponsored programs, or other institutional units/activities.