BOA Self-Help: Declined T&E Transactions

If your T&E Card is declined, you can find more information about the declined transactions by either contacting Bank of America directly or by viewing your declined transactions online (through BOA Works).

Option 1: View Transactions Online

• Log into Bank of America Works
  • Bank of America Works link: https://payment2.works.com/works/ 
  • Login Name: 207_  (add your email ID). Example: 207_jar4kj 
  • Password: Select “Forgot your password” to reset your password. 
• View T&E Card Transactions in Works
  • View your T&E Card transactions for the current billing cycle (starts over on the 16^th of each month) in your Card Authorization Log in Works.
  • Instructions to view Card Authorization Log: https://uvafinance.virginia.edu/sites/travelandexpense/files/Authorization%20Log%20Guide%20in%20new%20UI.pdf
• View Declined T&E Card Transactions  
  • The Card Authorization Log will also show declined transactions and provide a “Decline Reason”. Common decline codes include: 
    • DECLINED BY SCORE 1/TIERED WATCH LEVEL 6
      • Suspected fraud, call Fraud Department 1-866-500-8262
      • Common causes include fraud, traveling, and making consecutive purchases from the same vendor or for the same dollar amount. 
    • Not Enough Available Money 
      • Your attempted purchase exceeded your spending limit 
      • Submit a T&E Card Change Request Form to increase your limit:  https://uvafinance.virginia.edu/payments-expensing-te-card/change-te-card-limit 
      • If your Available Funds shows $1 or $5 your T&E Card may be suspended. 
    • Reversal/Transaction is not visible in auth log
      • The transaction is not going through on the vendor’s end. This is usually caused by entering payment information that does not match your card’s billing info. View your card’s billing address and phone number using the following instructions: https://travelandexpense.dev8.uvaits.virginia.edu/te-card/finding-cardholders-billing-address
      • Try running the payment again using the correct billing information.
      • If this does not resolve the issue, contact the vendor directly. The last step would be to reach out to Bank of America using the number on the back of your card. 
    • Card Not Activated 
      • Your card has not been successfully activated. Activate your card then try to make the purchase again. 

Option 2: Contact Bank of America

You may contact Bank of America using the number on the back of your card for information about declined transactions.

The verification code to speak with Bank of America is the cardholder’s University ID - nine-digit number on the back of the University ID card.