BOA Works: Transaction Details & Declines

Log into Bank of America Works 

• Bank of America Works link: https://payment2.works.com/works/ 
• Login Name: "207_"  (add email ID). Example: "207_jar4kj" 
• Password: Select “Forgot your password” to reset password

View T&E Card Transactions in Works

T&E Card transactions for the current billing cycle (starts on the 16^th of each month) can be viewed in the Card Authorization Log.

See instructions for viewing the Card Authorization Log: https://uvafinance.virginia.edu/sites/travelandexpense/files/Authorization%20Log%20Guide%20in%20new%20UI.pdf

Declined Transactions

If your T&E Card is declined, you can find more information by viewing the transactions in Works or by contacting BOA.

Note: When a T&E Card is declined for suspected fraud, Bank of America may send an email to the cardholder to confirm the purchase's legitimacy. If the cardholder promptly confirms, the bank will approve the transaction. The vendor may need to reprocess the card, but it should then clear successfully. 

• View Declined T&E Card Transactions in Works 

  • The Card Authorization Log shows both approved and declined transactions. If declined, a “Decline Reason” will be listed. Common decline codes include: 
    • "DECLINED BY SCORE 1" / "TIERED WATCH LEVEL 6"
      • Suspected fraud, call Fraud Department 1-866-500-8262.
      • Common causes include fraud, traveling, and making consecutive purchases from the same vendor or for the same dollar amount. 
      • See Also: Fraud, Dispute Charge, Replacement Card
    • "Not Enough Available Money" 
      • Attempted purchase exceeds the daily or monthly spending limit.
      • Submit a request to Change Card Limit.
      • If the Available Funds shows $1 or $5, the T&E Card may have been suspended due to unexpended aging transactions or misuse. Contact AskFinance@virginia.edu for assistance. 
    • Transaction is not visible in auth log / "REVERSAL"
      • If the transaction is not visible at all or shows as REVERSAL, the issue is likely occurring on the vendor’s end, and is typically caused by entering payment information that does not match the cardholder's billing information. The cardholder should view their card’s billing address and phone number using the Active Cardholder Search. 
      • The cardholder should attempt to rerun the payment using the correct billing information.
      • If the issue persists, contact the vendor directly. The last step would be to reach out to Bank of America using the number on the back of your card. 
    • "ACTIVATION" 
      • The card has not been successfully activated. Activate Card then try to make the purchase again. 

• Contact Bank of America

  • Contact Bank of America using the number on the back of the card (888-449-2273) for information about declined transactions. The verification code to speak with them is the cardholder’s University ID (the nine-digit number on the back of the University ID card). 

See Also: Bank of America Resources