Resources

How to prepare for using your credit card while traveling in another country.
  • The department having responsibility for the vehicle must pay the first $1,000 of loss for each claim.
  • If possible, never drop off a rental car after hours. If you must and have the equipment, take 4 pictures (one of each side). The University frequently receives claims for thousands of dollars 2-3 months after rentals are returned.
  • When overseas, DO purchase the extra insurance (Collision Damage Waiver) on an auto rental.
  • The University has an agreement with Enterprise in which the daily rates for US rentals include the Collision Damage Waiver which covers any damage to the vehicle.
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The University has liability insurance protection to cover damages caused by, or in some cases to, leased vehicles used for official University business. This liability protection is provided to University employees or authorized agents (e.g. students, volunteers) through the Commonwealth of Virginia's Division of Risk Management for third party damages other than to leased vehicles. Damage to leased vehicles will be covered through a combination of self-insurance and a contracted vendor's Collision Damage Waiver. The department having responsibility for the vehicle must pay the first $1,000

In the Mixed Flight/Train Search box, after selecting the city pairs and dates of travel, deselect the "flights w/ no double connections" box to see flights with double connections.

1. Book Online through TravelUVA

Travelers can book air, rail, hotel, ground transportation and car rentals online. There is NO FEE for booking travel online using the Concur tool supported by CBT and customized for UVA travelers.

All travelers will need to complete a traveler profile before the booking process begins. For help with this process please see Getting Started.

 

2. Book with a CBT Agent

Call 1-844-4UVA-CBT (1-844-488-2228), Monday - Friday from 8:00 a.m. – 9:00 p.m. EST to speak with a CBT agent or write to uva@CBTravel.com.

Travel agents are also available to

The traveler should bring the email itinerary or boarding pass on a smartphone with ticket number information and/or airline record locator. A printed copy of the emailed confirmation from CBT and/ or a boarding pass which can be obtained by doing online check-in usually up to 24 hours prior to flight departure on most airlines' websites will also be accepted. A valid government approved photo identification document such as a driver's license, passport and visa If required, etc. is also required.

Agent-made reservations do sync to Concur. They will appear under 'My Trips' and 'Upcoming Trips' on the landing page in Concur.

On the Home travel page, review the Upcoming Trips section. For more detailed information, click the appropriate trip name in the Trip Name/Description column.

A delegate/travel assistant is someone that has permission to book travel and update the profile on behalf of the traveler for whom they are a delegate/travel assistant. A traveler can add a user in their profile in TravelUVA/Concur to be their travel assistant. Assistants should always book travel for employees using their Concur profile. Please do not book employees as Guests.

For urgent, after-hours assistance please call 1-844-4UVA-CBT (844-488-2228) to reach an agent at CBT's 24-hour assistance line. 

The CBT agent will ask for VIT code P-6LV Monday - Friday after 9pm, and on weekends and holidays.


For URGENT assistance while you are traveling outside of the U.S. Click here for country-specific phone numbers. For international toll-free calls please use a landline or internationally enabled cell phone. These numbers will not work from internal phone services.

Effective at midnight, May 28, 2021, University policy will no longer restrict visitors from outside the University. Consistent with University policy, all visitors should follow University face covering requirements if they are unvaccinated. 

Please see University Policy SEC-045: COVID-19 Health & Safety Requirement – Face Masks, Physical Distancing, Events and Gatherings, and Visitors for details.

Domestic Travel: 

Effective May 20, 2021, University community members are permitted to conduct University-related domestic travel, as long as they follow CDC guidelines, which call for individuals to be fully vaccinated before they travel.

 

International Travel: 

Effective June 16, 2021, the University will lift the previous prohibition on University-related international travel for faculty and staff and replace it with a new policy requiring employees to register all such travel on the University’s International Travel Registry. Please register as soon as possible after booking your

CBT and TravelUVA contact information

If a lower fare is found on another online source, submit the itinerary to CBT via your travel agent team or the online helpdesk within one (1) hour of the original booking. The lower rate must be available for booking on Concur or another US-based website at the time you contact CBT. The price guarantee is available only for exact itinerary matches -- same air carrier, class of service, identical fare rules and restrictions (including applicable refund, change, and cancellation policies), the exact same dates, flight numbers and times of travel for all legs of the trip. Click here for more

View a list of benefits of booking travel through TravelUVA
Overview of TravelUVA

If a lower fare is found on another online source, submit the itinerary to CBT via your travel agent team or the online helpdesk within one (1) hour of the original booking. The lower rate must be available for booking on Concur or other US-based website at the time you contact CBT. The price guarantee is available only for exact itinerary matches -- same air carrier, class of service, identical fare rules and restrictions (including applicable refund, change and cancellation policies), the exact same dates, flight numbers and times of travel for all legs of the trip.  Click here for more

Policy on staying at an Airbnb, VRBO, or other alternative lodging