Create new gift worktags. This procedure applies to University units receiving Gift funds.

The University recognizes that the ability to accept credit card payments is necessary for modern e-commerce.

Customer Accounts (Accounts Receivable) assists University departments and units that extend credit to external customers when billing for the sale of goods and services.  Accounts Receivable ensures compliance with University and Commonwealth of Virginia receivables management and reporting requirements, and with federal and state laws including the Fair Credit Billing Act, by providing centralized invoicing, processing and application of payments, and management of collection efforts for unpaid invoices billed through the University's Integrated System.

It generally takes 2-4 business days for the credit card payments fully process and get to Bank of America.    

If you do not see the transaction right away, you will likely see it in a few days.  If after 5 business days, you still are not seeing the Ad Hoc Bank Transactions, you can reach out to

Merchant Account transactions get batched together at the end of the day for each device, so you will not see the individual transactions or details on your Ad Hoc Bank Transaction.

Credit Card Transaction online

The process for getting revenue into the University starts with a point-of-sale system. When a transaction is started in a point-of-sale system, that system contacts a payment processor to verify the payment. The payment processors for UVA are AMEX and Elavon. When the payment processor is contacted about a payment, they check with the credit card company (e.g, Visa, Discoverer, Mastercard (Elavon) & AMEX) to confirm the payment. The credit card companies respond with an “approve” or “deny” message, which is sent back to the point-of-sale system.

University Foundations can use UVA Fund’s services to collect and process gifts and donations as the funds do not belong to the University, they are deposited into Foundation bank accounts. If the monies the event is collecting are University funds, deposited into University revenue projects, then UVA Fund cannot function as a processor for your event (see Policy FIN-016: Receiving and Depositing Cash and Other Monetary Instruments) as the funds are required to be deposited directly into University Bank Accounts.

The Payment Card Industry has addressed access to cardholder data through the Standards and identify what screening that potential employees must pass in order to gain access to cardholder data including reports. This standard is required for EMPLOYEES and recommended even if the employee is a cashier and exposed to one card at a time.

12.7 Screen potential personnel prior to hire to minimize the risk of attacks from internal sources. (Examples of background checks include previous employment history, criminal record, credit history, and reference checks.)

At Elavon, the credit is processed and submitted to the bank along with the settlement.
Per Visa and MasterCard Regulations, the Bank has up to 30 days to apply a credit/refund to their cardholder’s account. This is not something that we can control.

Credit card purchases, unlike purchases made with cash or a check come with the right by the Cardholder to question any amount billed to their account. These rights of dispute are provided under the Fair Credit Billing Act. What this means for a merchant is that charges that you took in good faith may end up being reversed for a number of reasons.

State guidelines require that supporting documentation is maintained for three years plus the current year (see University Records Management). The complete cardholder account number and security code need to be eliminated from any document as soon as there is no business need for the information (within 90 Days [PCI]). You may retain a maximum of the first six and the last four digits of the account number with the documentation for the record retention period, but never the Security code (CVV2).

PCI stands for Payment Card Industry. PCI Data Security Standards are national standards issued by the Payment Card Security Standards Council and apply to all entities involved in payment card processing – including merchants, processors, acquirers, issuers, and service providers. PCI also applies to all other entities that store, process or transmit cardholder data or may have an impact on the security of the cardholder data environment.

The University of Virginia recognizes that individual credit card information is confidential. Failure to maintain strict controls over this information could result in unauthorized use of a credit card numbers and create serious problems for the consumer, the unit, and the University. Credit card information is treated as carefully as other confidential information.

These services may include a registration form, manipulating the data into the reports, managing a conference, etc. If the vendor does not also collect credit card payment information or refer your customer to a third-party for payment card processing, then using these vendors do not bring your process under PCI compliance rules.

The card brands and credit card processors can assess significant fines (currently starting at $25,000 for each card type) for failure to comply with the standards and can revoke the University’s ability to accept payment cards if we are breached.

With PCI 3.0 (effective December, 2013) the University became responsible for annually verifying the payment card data flow and PCI compliance for all third- party contracted vendors and their external service providers (either AOC (Attestation of Compliance or ROC (Report of Compliance) for each vendor who touches payment card data). As the units renew agreements with vendors, and as we are made aware of their relationship with the University, we are then bound to verify compliance.

EPay is primarily a payment card process, not a registration process where payment may or may not be collected so payment of some type must be collected for each registrant. eStore will allow for a combination of $0.00 registrations and paid. (see question 10 below) There are options available for registration only events. Contact the Payment Card Services for more information. See other options, ITS Eventbrite

  1. There are short-term, one-time only web processing options available. Please contact the PCPC.
  2. You can apply for web processing through the Payment Card Services using E- Pay at UVA through Commerce Manager. A departmental website may be required. Depending on your needs, we may be able to manage your registration page and collect payment information for no additional fee.
  • CACS: ITS Custom Applications & Consulting Services
    • End-to-end website platform solutions, custom web, application development and project management services at a reasonable cost.
  • Housing Conference Services:
    • Full service event planning from start to finish including hotel, meals and side trips.